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FINDIQ GmbH
Machine service at expert level
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top topics:maintenanceIoT and software solutionsMaintenance ServicesAI and XR
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user industries:Waste management, disposal and recyclingAutomobile and vehicle constructionbiotechnologyChemical industryElectronics industryEnergy, water and environmentIndustry and mechanical engineeringInternet and information technologyPlastics industryAerospaceOptical industryPharma and medical technologyRail and water vehiclesother industriesTransport and logistics and trafficPackaging industry
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products and solutions:After sales servicesremote maintenanceIndustry 4.0Industrial ServicesSoftware solutions for maintenance
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Company type:StartupStartup
Description Provider
FINDIQ offers the first approach to intelligently exploit the outgoing knowledge of the mechanical engineering industry. For this purpose, a new type of AI integrates knowledge management and assistance systems in a service software for the first time. It takes just 20 hours to digitize the knowledge about a machine, and just 6 clicks to retrieve this knowledge for the right service solution. The speed and self-learning in the application is a plus for large industrial companies, but also for medium-sized mechanical engineering companies in particular.
Properties Provider FINDIQ GmbH
- profile: FINDIQ raises machine service to expert level by making the knowledge of a few service experts available thanks to intelligent service software. FINDIQ offers a knowledge-based assistance system that processes service knowledge using a specially developed diagnostic AI and assists inexperienced service employees with complex error diagnoses
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Company description:
We empower the service users of tomorrow with today’s service knowledge. Take your machine service to the next level.
FINDIQ has developed a novel approach that, for the first time, intelligently combines knowledge management and assistance systems for optimized machine service. As a software manufacturer, FINDIQ puts the customer at the center of its service efforts. Whether for plant and machine manufacturers or operators, FINDIQ develops its service software side by side with the industry. The goal is to enable everyone to become a service expert. We prepare the knowledge of experienced service professionals and make this knowledge available to new service employees as an assistant. This enables us to handle even more complex service calls such as fault diagnosis quickly and efficiently. Knowledge retrieval is done by simply querying error symptoms. The self-learning algorithm processes the input and guides the user to the cause of the error. The assistant then guides you through the solution routine step by step. New findings can easily be added and added back to the knowledge base.
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top topics:
maintenanceIoT and software solutionsMaintenance ServicesAI and XR
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products and solutions:
After sales servicesremote maintenanceIndustry 4.0Industrial ServicesSoftware solutions for maintenance
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user industries:
Waste management, disposal and recyclingAutomobile and vehicle constructionbiotechnologyChemical industryElectronics industryEnergy, water and environmentIndustry and mechanical engineeringInternet and information technologyPlastics industryAerospaceOptical industryPharma and medical technologyRail and water vehiclesother industriesTransport and logistics and trafficPackaging industry
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Company type:
Startup
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News and information about products, services, skills:
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Take your machine service to the next level
We empower the service users of tomorrow with today’s service knowledge.
Further information
Make the complex knowledge of your best service staff accessible to everyone from now on. FINDIQ is your assistance system in difficult service operations and, as software-as-a-service, enables you to achieve excellent error isolation and correction. We intelligently collect, secure and process your company's expert knowledge in order to make it usable and utilize it in a service-oriented manner.
Your white label solution
As a machine manufacturer, to expand the relationship with your customer through a high-quality, digital service offering after the sale of your machine.
Your management solution
As a service provider, to keep your service at a reliably high level across a broad machine portfolio and a large number of service technicians and partners.
Your self-service solution
As a machine operator, to stabilize your production availability by internally empowering your employees to provide fast service directly at the machine. -
Package: Assistance
Use your expert knowledge as assistance in the field.
Further information
# Knowledge transfer for error handling
# Knowledge transfer for maintenance routines
# Intelligent feedback & review system
# Logbook for automatic documentation
# Operational dashboard
White label solution
+ Intelligent assistance for your own service employees from the field to the hotline for finally uniform and more effective solutions to error and service cases
+ Also uniform and intelligent provision of service knowledge to your customers, as digital self-service for initial self-help and advance limitation in error and service cases
Self-service solution
+ Intelligent assistance from machine operators to maintenance staff for uniform and more effective solutions to error and service cases, especially independent of third parties
+ Communication with the machine manufacturer via a structured ticket with advance information and limitation of the error or service case -
Package: Collaboration
Work together to further develop the knowledge base and get in touch with your end customers.
Further information
# Global logbook
# Collaborative knowledge management
# Management dashboard
White label solution
+ Promoting knowledge transfer as a joint and continuous task through the international development of knowledge bases, including through mobile service technicians
+ Targeted provision of service knowledge, particularly to a global customer base, with a central logbook for the purposes of transparency and the option to review
Self-service solution
+ Promoting knowledge transfer as a joint and continuous task through the development of knowledge bases, across shifts and locations
+ Integration of the service knowledge of your various machine suppliers, with the option of permanent collaboration on the knowledge bases
INCLUDES ALL MODULES FROM THE ASSISTANCE PACKAGE + -
Package: Analytics
Use the knowledge for evaluation purposes.
Further information
# Global monitoring
# Evaluation & decision-making aids
# Analytics dashboard
White label solution
+ Valuable and comprehensive insights into the operation and performance of the installed machines for a more targeted approach to customer communication and service
+ Return of valuable knowledge from the field to the development department, to be taken into account when optimizing and further developing your machines
Self-service solution
+ Identification of potential in the operation and maintenance of the entire machine park to increase production availability
+ Evaluation of errors in the process and your products to support more sound quality assurance and management
INCLUDES ALL MODULES FROM THE COLLABORATION PACKAGE +
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- Flyers, brochures, documents, catalogs, forms for you to download:
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We are looking for you:
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Vacancies
We also need qualified young talent and experienced professionals for the future who would like to get involved in an up-and-coming tech start-up from the industrial region of East Westphalia-Lippe.
current vacancies
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Contact us and arrange appointments:
Location Provider
Route plannerDirections
The operator of this Provider entry has not provided any directions.
address
- Street: Werrestraße 65
- Postal code: not specified
- City: Herford
- Federal State: Lower Saxony
- country: Germany
- not specified
- Latitude : 52.125446
- Longitude : 8.675498
Contact
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address: Werrestraße 65 32049 Herford Germany
- phone: +49 522... show
- fax: not specified
- To the card
- For directions
- Homepage: findiq.de/
All information about Provider FINDIQ GmbH is without guarantee
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